Our product support includes consulting, troubleshooting, and problem resolution related to evaluation, licensing, purchasing, operation, and update/upgrade of our products. We offer e-mail-based customer support regarding all questions and issues related to your Layer2 product. Layer2 support does not include in-depth assistance with architecture, coding, debugging, or configuring your specific application or server. Please contact email@example.com in case of specific requirements.
General support hours are Monday - Friday 9:00 AM - 5:00 PM, CEST (UTC/GMT +02:00), except on Germany national holidays. Support is provided by email. In certain cases, phone calls or remote web sessions (TeamViewer, Microsoft Teams or GoToMeeting) might be helpful.
If you have purchased a Software Assurance please find more details about Layer2 Software Assurance here. Note that Software Assurance does not include any support level by default. Moreover it is not required with our annual subscription offerings.